Attorney General Patrick Morrisey Updates Consumers on E-ZPass Email Scam


CHARLESTON — Attorney General Patrick Morrisey said consumers who receive phishing emails from E-ZPass should report the email to the Internet Crime Complaint Center, as well as the state Consumer Protection Division.

“Unfortunately, this scam is not limited to West Virginia,” Attorney General Morrisey said. “Fifteen states in the Eastern United States are on the E-ZPass network, and consumers throughout the region have been receiving these emails. Because of the scope of the scam, consumers who receive suspicious emails allegedly from E-ZPass should also file a complaint with the Internet Crime Complaint Center at That site is dedicated to sharing information on Internet crimes across law enforcement agencies.”

In the scam, consumers receive an email from someone purporting to be with E-ZPass with a subject line that may read “In arrears for driving on toll road.” E-ZPass has said the email is not an authorized communication from the company or its partnering toll agencies. E-ZPass has urged consumers to not open the email, respond to, or click on any links provided.

E-ZPass has informed states that the FBI’s Cyber Crime Division is aware of the issue. Anyone who has received this scam email and may have fallen victim to this may file a complaint with the IC3, Morrisey said.

If you believe you have been a victim of this or any another scam, please call the Attorney General’s Consumer Protection Division at 1-800-368-8808. To contact the IC3, go online to

Contact Information

Beth Ryan, (304)558-2021
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